1. The customer must thoroughly check the product in the presence of the delivery person.
  2. If there is any size issue or defect in the product, it must be returned immediately in front of the delivery person.
  3. Once the product is delivered, no further returns will be accepted.
  4. A return charge will apply in case of a product return. Inside Dhaka, the return charge is 90 Taka; outside Dhaka, it is 130 Taka.
  5. In case of a size exchange, the customer must provide a proper video of the product.
  6. With the video proof, the customer must request the exchange within 2 to 3 days; otherwise, the exchange will not be approved.